Terms of Service

Take a look at our Terms of Service to learn how we deliver our products and services. We’ve made them easy to read.

Terms of Service

Summary: Our Terms of Service are easy to read.

One of our core goals as a business is to make the complex simple, and our Terms of Service are no exception. Most people skip reading these because they’re generally long, boring, and difficult to understand. We’ve tried everything we can to make ours short and straightforward. We even include a summary line above every section, but be sure to read the full section if you want to know more as the summaries don't provide all the necessary information and are not legally binding.

Welcome to Tatem

Summary: By using Tatem you agree to these terms.

Below are Tatem’s Terms of Service. They apply to all Tatem users. “We,” “our” or “us” refers to Tatem Inc. “Tatem” refers to the software products and services offered by Tatem Inc. By choosing to use Tatem, you are agreeing to our Terms of Service, Privacy Policy, and any other policies we post. Please review them carefully and let us know if you have any questions. For questions regarding our data and privacy practices, take a look at our Privacy Policy. In accordance with our Privacy Policy, we can collect and use your information. For general questions about our terms, email us at support@tatem.com.

Your Account

Summary: You must be 18 years or older to create an account. You are responsible for your account.

When you create an account you must provide us with accurate information, in good faith, and you agree to keep your information updated if it changes. To sign up, you must be 18 years or older or have your parent’s permission. You are responsible for anything that occurs when someone is signed in to your account, as well as the security of your account. Please contact us at support@tatem.com immediately if you believe your account has been compromised.

Unacceptable Conduct

Summary: Act responsibly and don’t violate our policies.

You are responsible for all activity on your account. If you violate our policies we have the right to terminate your account. Don’t do anything illegal, that attempts to abuse or circumvent the intended use of Tatem, that misuses Tatem, or negatively impacts Tatem in any way. While this generally covers issues that could arise, anything that you do to hurt us, our products or services, or our users that is not listed will result in us taking action to prevent it.

Our Users

Summary: A user is anyone who creates an account on Tatem. There are multiple subscription tiers, some of which are paid and others that are free.

To become a user, simply follow our onboarding process to create your account. After creating an account, you become a Tatem user. To become a paying user on Tatem, add your preferred payment method and upgrade your subscription.


Summary: Fees will be incurred based on your account type, and the subscription you purchase on Tatem.

There are subscription fees associated with maintaining a Tatem account, depending on the subscription tier you have selected. There are subscription fees to use Tatem depending on your usage and selected subscription tier. These are monthly subscriptions which are paid by month, or annual subscriptions where you pay for a year up front. The timing and amount of each subscription depends on the tier you select. You can see the details of what is offered within each subscription tier at the time of selection. You can view your current subscription, as well as a history of past charges incurred, within your account.


Summary: You may cancel your subscription at any time. You are responsible for downgrading your Tatem subscription and / or cancelling your account if you no longer would like to incur charges. You are responsible for the loss of access to your subscription, service, and / or account after you cancel.

You may cancel your subscription payments at any time. Terminating or lowering the subscription tier will go into effect in the subsequent (not current) payment term. Increasing your subscription to a higher tier level will go into effect in the current payment term. If you no longer wish to incur fees or charges, it is your sole responsibility to cancel your subscription and / or services. You are responsible for the resulting loss of access to your subscription, service, and / or account.


Summary: We do not issue refunds.

Our policy is no refunds. However, we do allow for some exceptions where refunds are granted at our sole discretion.


Summary: Do not share your account information with another person. You cannot use Tatem to create a competitor.

We do not allow users to share their account information with another person, and doing so is a violation of our policies. It is also a violation of our policies to use Tatem to create, or attempt to create, a competitor of any kind, be it competitive products or offering competing services.

Account Deletion

Summary: You can delete your account by emailing our support team. We can disable your account at our discretion.

You can permanently delete your account at any time by emailing us at support@tatem.com and requesting account deletion. We can suspend or terminate your account at any time at our discretion. We can also cancel any subscription or service at our discretion. You may not bring a claim against us for suspending or terminating your or another person’s account, and you agree you will not bring such a claim. If you try to bring such a claim, you are responsible for the damages caused, including attorney fees and costs. These terms remain in effect even if you no longer have an account.

Your Information

Summary: You are responsible for the information you input into Tatem.

You are able to, and at times asked to, input various details about yourself, your associated parties, and / or your organization / employer on Tatem. It is your responsibility to input these details accurately to the best of your abilities and knowledge, and you agree to keep the information updated if it changes. Further, it is up to you to keep these details secure. With your permission, we may give other websites or services the ability to verify information about your Tatem account or perform actions on your behalf. This permission is requested when you connect your Tatem account to these other websites or services. You can learn more in our Privacy Policy.

Your Third-Party Applications

Summary: You may grant Tatem permission to access third-party apps. You may also revoke that permission.

You may grant Tatem access to your third-party accounts, such as Google, in order for some Tatem features to operate. When you connect your third-party account, that third-party account will present a page that describes the information that Tatem can access. At any time, you can revoke our access to those accounts using the respective third party’s security settings page.

Dispute Resolution

Summary: If you have a problem please talk to us. Any disputes with us must be resolved in Los Angeles under California law.

We encourage you to contact us if you have an issue. If a dispute does arise out of these terms or in relation to your use of Tatem, then the dispute shall be resolved in the federal or state courts located in Los Angeles, California. Both parties consent to the exclusive jurisdiction and venue of the Los Angeles courts for the purpose of resolving any such dispute. California law, excluding its conflict of law provisions, governs these terms, all other Tatem policies, and any dispute that arises between you and us.

Warranty Disclaimer

Summary: We do our best to make sure Tatem works as expected, but that is not always the case.



Summary: If we are sued because of your use on Tatem, you have to help pay for it.

You will indemnify us from all losses and liabilities, including legal fees, that arise from your breach of these terms or relate to your use of Tatem. We reserve the right to exclusive control over the defense of a claim covered by this clause. If we use this right then you will help us in our defense. Your obligation to indemnify under this clause also applies to our subsidiaries, affiliates, officers, directors, employees, agents, and third party service providers.

Everything Else

Summary: These terms are the final word on Tatem’s policies. By continuing to use Tatem, you agree to our policies.

These terms and any referenced policies are the entire agreement between you and us, and supersede all prior agreements. If any provision of these terms is held to be unenforceable, then that provision is modified to the extent necessary to enforce it. If a provision cannot be modified, it is severed from these terms, and all other provisions remain in force. If either party fails to enforce a right provided by these terms, it does not waive the ability to enforce any rights in the future. We may sometimes make changes to these terms and policies. If we make material changes, we will let you know before the changes come into effect. Continuing to use Tatem after a change means you accept the new terms or policies. These terms are an agreement with Tatem Inc., 4041 MacArthur Boulevard, Suite 400, Newport Beach, CA. Last updated on June 26, 2023, and effective immediately for Tatem users.