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June 26, 2024
product

Onboarding

The "first mile of product" is critical to introducing customers to a new product. Our aim is for these first steps to be magical for Tatem users. To this end, we've developed an end-to-end onboarding flow which helps new users setup their workspace, discover core features, and explore the command menu. We designed the new onboarding experience with interactivity in mind. We want new users to explore the product on their own in a hands-on sort of way, while also subtly learning the value that Tatem provides.

While we will require all new users to participate in onboarding calls as we continue learning more about our customers, this is the first step (of many) towards a self-serve approach. For now, we will walk users through the new onboarding flow and provide a brief tutorial during onboarding calls.